🔥 Frequently Asked Questions

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❓ How do I deposit money?

Go to your Wallet, choose Deposit, select a payment method (Vodacom M-PESA, Airtel Money, etc.), enter the amount, and follow the instructions. You'll receive a transaction ID after payment. Submit it for approval – funds are added once confirmed.

❓ How do I withdraw my winnings?

In the Wallet, choose Withdraw. Select your bank account, enter the amount (minimum TZS 5,000), and confirm. A 15% fee applies. Withdrawals are processed after admin approval (usually within 24 hours).

❓ What are the betting rules?

You bet on match outcomes (Home Win, Draw, Away Win). If the actual result is opposite to your selection, you win a percentage of your stake based on the match odds. If the result matches your bet, you lose the stake. Multi‑bets combine several selections – all must win to get the combined payout.

❓ How does the referral program work?

Share your unique referral code or link. When a friend signs up and makes their first deposit, you earn 10% of that deposit instantly. There's no limit on referrals – the more you refer, the more you earn.

❓ I forgot my password. What should I do?

Click "Forgot Password?" on the login page. Enter your email, and we'll send a reset link. Follow the instructions to set a new password.

❓ Why is my account blocked?

Accounts may be blocked for suspicious activity, violation of terms, or security reasons. Contact support via chat to resolve the issue.

❓ How long do withdrawals take?

Withdrawals are usually processed within 24 hours after admin approval. Once approved, the money is sent to your account (bank or mobile money) and may take additional time depending on the provider.

❓ Can I change my personal information?

Yes, go to Profile → Account Settings. You can update your name, phone, country, and favorite team. Email cannot be changed for security reasons.

❓ Is my information secure?

Absolutely. We use industry‑standard encryption and Firebase security. Your personal data is never shared with third parties without your consent.

📐 Privacy Policy

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1. Information We Collect

We collect personal information you provide when registering, such as name, email, phone number, and payment details. We also collect usage data through cookies and analytics.

2. How We Use Your Information

We use your information to provide services, process transactions, improve our Platform, and communicate with you. We may use your email for service-related announcements.

3. Sharing of Information

We do not sell your personal information. We may share it with trusted third-party service providers (payment processors, analytics) who are bound by confidentiality. We may disclose information if required by law.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials safe.

5. Cookies

We use cookies to enhance your experience, remember preferences, and analyze traffic. You can disable cookies in your browser, but some features may not function properly.

6. Third-Party Links

The Platform may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you become aware that a minor has provided data, please contact us.

8. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated revision date. Your continued use signifies acceptance.

9. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at privacy@footballcanvas.com.

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The panels use a separate nested card (.card-content) to keep the white layered look. You can easily replace content with images, forms, or any elements.

⭐ Terms and Conditions

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1. Acceptance of Terms

By accessing or using Football Canvas Hub ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

2. Eligibility

You must be at least 18 years old to use this Platform. By using the Platform, you represent and warrant that you are 18 or older.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use. You are liable for all activities under your account.

4. Deposits and Withdrawals

All deposits are processed through third-party payment providers. Withdrawals are subject to a 15% processing fee and may take up to 3 business days. Minimum withdrawal amount is TZS 5,000.

5. Betting Rules

Users win when the match result is opposite to their selected outcome. Payouts are based on the odds percentages set for each match. The Platform reserves the right to void any bet if fraud is suspected.

6. Referral Program

Referrers earn 10% commission on the first deposit of referred users. Commission is credited instantly upon deposit approval. Abuse of the referral system may result in forfeiture of earnings.

7. Prohibited Activities

You may not use the Platform for any illegal activity, attempt to manipulate the system, or engage in any form of fraud. Violation may lead to account suspension and forfeiture of funds.

8. Limitation of Liability

The Platform is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

9. Changes to Terms

We may modify these Terms at any time. Continued use after changes constitutes acceptance. It is your responsibility to review the Terms periodically.

10. Contact Information

For questions or concerns, please contact us at support@footballcanvas.com or through our support chat.